This FAQ will be updated throughout the Beta 1 Phase of the Optimiser Tool so if you have any questions please check here before submitting your questions to the team.
There is currently a bug that we are trying to fix when you upgrade from a free to a paid account on the site that is not filling in your permissions correctly. We are working to fix it but if you pop us a message via our live chat and we will look at it.
If you are having trouble logging in with your username try your email – both should work but it seems to be a workaround for some people while the servers stabilise.
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zortam
3 years ago
i cant seem to get my hero’s and artifacts to update for the optimizer the little update window doesn’t seem to appear anymore
Does give the “no sets available” if the only set is already equipped? Trying to see if I could improve some already decent builds (for my gear) and so I set the minimums just below what I already have in a few main stats, and it returns “no sets available” even though the champ is already wearing gear that meets the requirements. But even then, it’s hard to believe I don’t have a single extra piece of gear that would replace something and it still meets the requirements.
we are working on making it easier for people to get those results. I am recording mini-guides for the tool to show you how to use it effectively – hence beta mode
Pure essence
3 years ago
Optimizer is doing pretty well. One suggestion I got is to have text come up like “No possible builds available” if you try to make a build and it wasn’t possible with your current gear. Just makes it easier to know that it did try to come up with what you wanted and not that the tool didn’t work.
Hi there !
First, thanks for the tool, looks very promising !
I have one concern though: does the extractor have access to your login/password, or only the account’s data ?
Hi HH, new member here, totally stoked with the optimiser. Amazing bit of kit.
However, a little something i have noticed this morning,
I optimised my Draco, saved and locked it.
went to optimise Raglin, and noticed some of the gear i used for draco was still showing on the character i originally took it off (jinglehunter), fair enough needs a refresh. So logged out went though the process to log back in and upload the data, brought up the web page but the only options available were refresh and logout. Sry for the lengthy post, but thought your team might need step by step to recreate the problem if it isnt somithing im doing wrong. Keep up the awesome work
Drizit
3 years ago
Back again, found the cause to my earlier problem, hadn’t restarted Plarium play. Worked as intended as soon as i restarted PP.
guys, couple of questions – first of all thanks for updating the tool it’s getting better and better, I pulled Draco and within minutes I was able to do a basic build for him to join unkillable team.
1. Small QoL if/when possible – when picking how many sets to pick from, can you implement a box where we can type in the number rather than fiddle with slider as it is bit of a pain trying to set it to what you want?
2. On that same matter, when I pick for example 10 sets/build and it tells me that it will take approx. a minute or two. All of a sudden it shows 7, 8 or 9 minutes. IS there any specific rule behind it or just small glitch not showing correct waiting times?
Thanks again lads!
Razaldinho
3 years ago
does the optimiser auto switch your gear on the game ??
Is anybody experiencing an issue where the optimizer sometimes doesn’t select rings, amulets, or banners when building the gear sets?
pukz71
3 years ago
When I updated the optimizer to v1.1.57, it doesn’t upload my data to website. Keep getting an error pop-up that says “A TASK WAS CANCELED”.
Doesn’t have any of my new champions in the optimizer tool.
redrush85
3 years ago
do you guys work on mac version?
stevspof22
3 years ago
Is there any update on if it will be available for Mac anytime soon?
Girrhuk
3 years ago
Are there any plans to get the Optimizer working on Mac operating systems yet? My wife hates using my desktop.
Mr_._Miyagi
2 years ago
Please don’t make me have to buy a PC to use this…..:(
Deathnaught
1 year ago
I have two similar stat builds in optimizer, one with savage. It doesn’t look like it is adding much, if any, damage due to the savage set. Does optimizer comprehend added damage from the def ignore sets?
i cant seem to get my hero’s and artifacts to update for the optimizer the little update window doesn’t seem to appear anymore
got it! reopen the optimizer and re upload date
Does give the “no sets available” if the only set is already equipped? Trying to see if I could improve some already decent builds (for my gear) and so I set the minimums just below what I already have in a few main stats, and it returns “no sets available” even though the champ is already wearing gear that meets the requirements. But even then, it’s hard to believe I don’t have a single extra piece of gear that would replace something and it still meets the requirements.
we are working on making it easier for people to get those results. I am recording mini-guides for the tool to show you how to use it effectively – hence beta mode
Optimizer is doing pretty well. One suggestion I got is to have text come up like “No possible builds available” if you try to make a build and it wasn’t possible with your current gear. Just makes it easier to know that it did try to come up with what you wanted and not that the tool didn’t work.
Should already do this
Hi there !
First, thanks for the tool, looks very promising !
I have one concern though: does the extractor have access to your login/password, or only the account’s data ?
only account data
Great news. Looking forward to using it, thanks !
Hi HH, new member here, totally stoked with the optimiser. Amazing bit of kit.
However, a little something i have noticed this morning,
I optimised my Draco, saved and locked it.
went to optimise Raglin, and noticed some of the gear i used for draco was still showing on the character i originally took it off (jinglehunter), fair enough needs a refresh. So logged out went though the process to log back in and upload the data, brought up the web page but the only options available were refresh and logout. Sry for the lengthy post, but thought your team might need step by step to recreate the problem if it isnt somithing im doing wrong. Keep up the awesome work
Back again, found the cause to my earlier problem, hadn’t restarted Plarium play. Worked as intended as soon as i restarted PP.
perfect :)
guys, couple of questions – first of all thanks for updating the tool it’s getting better and better, I pulled Draco and within minutes I was able to do a basic build for him to join unkillable team.
1. Small QoL if/when possible – when picking how many sets to pick from, can you implement a box where we can type in the number rather than fiddle with slider as it is bit of a pain trying to set it to what you want?
2. On that same matter, when I pick for example 10 sets/build and it tells me that it will take approx. a minute or two. All of a sudden it shows 7, 8 or 9 minutes. IS there any specific rule behind it or just small glitch not showing correct waiting times?
Thanks again lads!
does the optimiser auto switch your gear on the game ??
or do you have to put the gear on yourself
no it just shows you the gear to equip
Is anybody experiencing an issue where the optimizer sometimes doesn’t select rings, amulets, or banners when building the gear sets?
When I updated the optimizer to v1.1.57, it doesn’t upload my data to website. Keep getting an error pop-up that says “A TASK WAS CANCELED”.
Doesn’t have any of my new champions in the optimizer tool.
do you guys work on mac version?
Is there any update on if it will be available for Mac anytime soon?
Are there any plans to get the Optimizer working on Mac operating systems yet? My wife hates using my desktop.
Please don’t make me have to buy a PC to use this…..:(
I have two similar stat builds in optimizer, one with savage. It doesn’t look like it is adding much, if any, damage due to the savage set. Does optimizer comprehend added damage from the def ignore sets?