Raid Optimiser Beta Phase 1 FAQ

Published On: January 2, 2021

Raid Optimiser FAQ


This FAQ will be updated throughout the Beta 1 Phase of the Optimiser Tool so if you have any questions please check here before submitting your questions to the team.

Please check the page here for instructions on how to access the Raid Optimiser Beta.

There is currently a bug that we are trying to fix when you upgrade from a free to a paid account on the site that is not filling in your permissions correctly. We are working to fix it but if you pop us a message via our live chat and we will look at it.

Yes the tool takes into account your great hall and arena

Currently, the Beta has only been launched on PC, we will try to test MAC soon.

If you are having trouble logging in with your username try your email – both should work but it seems to be a workaround for some people while the servers stabilise.



  1. zortam January 4, 2021 at 3:34 pm

    i cant seem to get my hero’s and artifacts to update for the optimizer the little update window doesn’t seem to appear anymore

    • zortam January 4, 2021 at 3:39 pm

      got it! reopen the optimizer and re upload date

  2. tkt546 January 4, 2021 at 7:54 pm

    Does give the “no sets available” if the only set is already equipped? Trying to see if I could improve some already decent builds (for my gear) and so I set the minimums just below what I already have in a few main stats, and it returns “no sets available” even though the champ is already wearing gear that meets the requirements. But even then, it’s hard to believe I don’t have a single extra piece of gear that would replace something and it still meets the requirements.

    • HellHades January 4, 2021 at 8:18 pm

      we are working on making it easier for people to get those results. I am recording mini-guides for the tool to show you how to use it effectively – hence beta mode

  3. Pure essence January 4, 2021 at 11:27 pm

    Optimizer is doing pretty well. One suggestion I got is to have text come up like “No possible builds available” if you try to make a build and it wasn’t possible with your current gear. Just makes it easier to know that it did try to come up with what you wanted and not that the tool didn’t work.

    • Phixion January 4, 2021 at 11:32 pm

      Should already do this

  4. GrumpyEtha January 5, 2021 at 10:08 am

    Hi there !
    First, thanks for the tool, looks very promising !
    I have one concern though: does the extractor have access to your login/password, or only the account’s data ?

    • HellHades January 5, 2021 at 12:32 pm

      only account data

      • GrumpyEtha January 5, 2021 at 1:25 pm

        Great news. Looking forward to using it, thanks !

  5. Drizit January 5, 2021 at 11:44 am

    Hi HH, new member here, totally stoked with the optimiser. Amazing bit of kit.
    However, a little something i have noticed this morning,
    I optimised my Draco, saved and locked it.
    went to optimise Raglin, and noticed some of the gear i used for draco was still showing on the character i originally took it off (jinglehunter), fair enough needs a refresh. So logged out went though the process to log back in and upload the data, brought up the web page but the only options available were refresh and logout. Sry for the lengthy post, but thought your team might need step by step to recreate the problem if it isnt somithing im doing wrong. Keep up the awesome work

  6. Drizit January 5, 2021 at 11:52 am

    Back again, found the cause to my earlier problem, hadn’t restarted Plarium play. Worked as intended as soon as i restarted PP.

  7. Atreyu January 6, 2021 at 9:28 pm

    guys, couple of questions – first of all thanks for updating the tool it’s getting better and better, I pulled Draco and within minutes I was able to do a basic build for him to join unkillable team.

    1. Small QoL if/when possible – when picking how many sets to pick from, can you implement a box where we can type in the number rather than fiddle with slider as it is bit of a pain trying to set it to what you want?
    2. On that same matter, when I pick for example 10 sets/build and it tells me that it will take approx. a minute or two. All of a sudden it shows 7, 8 or 9 minutes. IS there any specific rule behind it or just small glitch not showing correct waiting times?

    Thanks again lads!

  8. Razaldinho February 1, 2021 at 12:10 am

    does the optimiser auto switch your gear on the game ??

  9. Razaldinho February 1, 2021 at 12:12 am

    or do you have to put the gear on yourself

    • Phixion February 1, 2021 at 1:20 am

      no it just shows you the gear to equip

  10. [email protected] March 12, 2021 at 7:32 pm

    Is anybody experiencing an issue where the optimizer sometimes doesn’t select rings, amulets, or banners when building the gear sets?

  11. pukz71 May 16, 2021 at 7:38 am

    When I updated the optimizer to v1.1.57, it doesn’t upload my data to website. Keep getting an error pop-up that says “A TASK WAS CANCELED”.
    Doesn’t have any of my new champions in the optimizer tool.

  12. redrush85 May 20, 2021 at 2:39 pm

    do you guys work on mac version?

  13. stevspof22 June 11, 2021 at 2:55 pm

    Is there any update on if it will be available for Mac anytime soon?

  14. Girrhuk June 13, 2021 at 8:15 pm

    Are there any plans to get the Optimizer working on Mac operating systems yet? My wife hates using my desktop.

  15. Mr_._Miyagi November 14, 2021 at 7:07 pm

    Please don’t make me have to buy a PC to use this…..:(

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